[orlandojumpoff]

thanks for the replies.
His TP is on a Stock ROM btw (before and now). He doesn't tinker with anything (not then or now), so everything is pretty basic... he paired it using connections under the settings.

He didn't use any restore utilities before/after the hard reset. Although, i remember his contacts were already on his phone after the hard reset... so maybe something was stored on his storage card and then picked up? he had sktools, pim backup and spb backup. Although, i think the only one he ran was pim a long time ago. Hmm didn't even think about that. That could cause the problem of not showing up correctly, right?

The only other thing different on his phone is i think he had advanced config 3 for when he used to use touchflo long ago (not sure if there's anything that auto changes BT in there, but he definitely didnt manually change anything) and now he does not. Also he's running mobile shell 3 now.

edit: he said he's tried deleting and repairing several times.. the phone asks to grant permission from car to sync contacts.. he chooses yes and nothing changes...
another interesting thing i just learned is that he's been losing these functions one by one it seems. first he lost being able to check received/sent calls, then later lost caller id with names as id. then finally lost the contact list.

Wow, i am so confused as to why this is happening? any ideas?