[bwillet]

JackG058: I'll guarantee UPS did not change the method of shipment... Sprint sent the order to the warehouse, where the shipping label was printed up. What ever service level Sprint told the warehouse to print on the label is what they printed, and UPS doesn't change that. UPS doesn't hold packages deliberately without attempting to deliver, as keeping packages in a center is a liability and there's usually just no room for them! They certainly can screw up and not deliver it on the day promised, but they won't just change a NDA to ground or vice versa. Most likely it was either an error between Sprint and fulfillment, or they were taking advantage of UPS' ground guarantee. If you're within one day of delivery from Louisville, they might very well ship it ground, as it would get there the same day, barring any screw-ups. Even if you do ship something Next Day Air, it will only get on a plane if the ground network can't get it there at the same time.

Yup, I'm an employee. Don't think UPS is perfect by a long shot, but they didn't just change the service on ya.