Quote:
Originally Posted by DeadSteam
Honestly, most of the posters here are acting like *******s. Seriously, get over yourselves. How many defective replacements should a customer be expected to receive before that customer is entitled to a new product?
I bought from Sprint a BRAND NEW touch pro in July. It stopped powering on on my 3rd day of owning it. I called up sprint on day 4 and they agreed to send me a "replacement". Now they never mentioned it was going to be a refurbished phone. So, after 4 weeks of things going well with the touch pro (refurb) It starts to power itself on and off and overheat and refuse to charge even when plugged in and turned off.. So I call sprint. They send me another TP. So, I'm sitting here with my 3rd touch pro, my second "refurb" and the keyboard just stopped working.
So, How many Bad Refurbished phones should I be expected to go through before I am entitled to a refund or an upgrade?
Cause I just bought a Brand new phone, and Now I have a series of broken defective USED phones.
Sprint absolutely OWES me.
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I'm not sure why you would have accepted a refurbished device on day 4 of owning it. Either way, you're far from the only person this happens to, it isn't the only phone that has issues like this, and it isn't the only carrier. That's what you have TEP for. I'll say it again. TEP IS NOT MEANT TO BE AN UPGRADE PROGRAM. The keyboard issue has nothing to do with Sprint. Last I checked, HTC built the device, yes? Sprint is doing you a huge favor by, after 30 days (and via TEP), swapping devices for you so, at least for a little while, you have something that works. No one OWES you anything.