I wrote to Sprint eCare to make them aware of the issues. I made no threats to sue or cancel or ask for anything for free. I just asked them what their plans were to correct these known issues. At first they offered to let me get a phone replacement through Assurion and they would waive the $50 fee. I responded explaining that I have TEP and could exchange it for free instore, but that would not fix the issue. Below is part of the email they responded back with:
Quote:
I understand you are experiencing problems with your Mogul Phone. We are receiving emails with same concern from other customers also who are using the Mogul Phone.
I have forwarded your concern to our Technical Department and the manufacturer of the Mogul Phones. Let me assure you that the issue will soon be rectified.
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They also offered me a $100 credit toward a new phone if I wanted to switch. I have no intention of switching as my main gripe with the 6800 is that it didn't come with 128mb of RAM. However, I won't sacrifice my keyboard, extra hardware buttons and wifi for 64mb extra RAM (Touch). Bluetooth will be fixed either through a Sprint update or through a custom ROM.