Quote:
Originally Posted by gTen
sicne its windows mobile ,can;t we activate the phones ourselves? They had a policy for a while where PDA, phones instinct and Palm Pre don't work...but PDA phones we all know work...Since some of us got it, my guess the denial is due to agent training and not the system actually denying it.
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I agree this is probably agent training, though he seemed convinced. Shoot, we even chatted about everything else for 5 mins before the order--very nice guy. I'm sure if he could have done something, he would have.
Still, if it blocked on SEP, not even activating online won't do. You can order a Pre on eBay and then try to activate it online (or call) but it won't happen.
Something about the ESN being flagged by their system I believe...
Quote:
Originally Posted by tsowen
I would try again, I was able to swap my Touch Pro for the Touch Pro 2 even though I bought my first one back in February but because I have had a couple of exchanges they have something new called the WEL List were if you have had a couple of exchanges you can exchange for a different device. Normally this is done through a Cooperate Store but Advance Technical Support said they would do it for me.
I would call back and try a different Rep Mal and see what they say.
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Yeah, I think this is just confusion on their part right now. Will probably wait a bit and then re-call. I did hit @Sprint up on Twitter to ask for clarification. Pretty lame that they can't get this straight--I mean shoot, my phone was going to be $500+ and they turned me away!