[chuggy]

I'd give them a little tough love! I had 2 warranty phones and finally said that I was sick and tired of getting phones from them that didnt work. I wasnt mean or disrespectful, I just stated my case. The rep found one in stock at a local store, made some notes in my account and said to stop in a pick up a new phone.

I would just call back and ask if anyone has one in stock in your area and that you'd like to pick one up in a store. That's how they used to do it anyway, if you talk to the right person I'm sure they can help.