[erkme73]

I hadn't seen this post before I took my TP to the local Sprint store. Bought in April, it's still under the 1 year warranty. The guy in the showroom said it'll be 15 min before the 'tech' can look at it. 10 min later, the tech handed me my phone - with a replaced screen and keyboard. I don't know what it takes to replace them, but it can't be much because he did it so quickly. Assuming this is a known issue, and the stores have ample supplies of parts, you'll probably not get the phone replaced.

BTW, the repair was about 3 weeks ago, and it's like a new phone. I was impressed.