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Trust me, i know I've been through it before also. all I can by is that is what I was told. Try and call and see wht you find out, just ask for tier 2 or tier 3 support.
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Yo its just me, from STL.
Prior Phones: Treo 700p, Treo 650, A800, Mogul, Touch, Touch Pro, Palm Pro, Touch Pro 2,.........................EVO
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