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Originally Posted by Treo_newb
Fuster I would try skipping the store for the second time.If you have handset protection push the rep on the phone for the replacment letting them know you have NO phone,NO store help and your trying to figure out how a great company like Sprint could treat me this way..
From that point they will transfer you to the next level.Repeat the same as you told the first rep. They will more then likely send you a new handset  I takes 2-3 days-UPS so you should be receiving it on tuesday.
I myself dont trust or use the sprint stores anymore.Im not going to get into that  |
I tried avoiding the store but when I called customer service, they informed me that I should go through TEP (insurance), who then told me that it would take 2-3 WEEKS since they have none in the warehouse and it would have to be ordered.
At this point i'm just frustrated - I don't know how a company like Sprint could let something like this happen and show no motivation to resolve the issue.
Unless there are other suggestions on what to tell the rep, my next step would be going to a Sprint store who has a technician there until 6pm tomorrow and hopefully there's another new 700wx in stock in the store.