[Pibe38]

Originally Posted by livejazz

I think we see, pretty much, eye to eye. I agree with you, mostly and I, also, enjoy speaking with a mature poster. A lot of this, as I said, is my opinion, as well. My challenges with my Mogul are identicle to yours. Not really that major, in my opinion. If you look at a few posts back of mine you will see just how familiar I am with other's challenges. Beleive me, I am up to my neck with support calls. For what it's worth, I think Sprint should post all the updates on their site that HTC does, too, but as you know neither of our opinions carry a whole lot of weight (now if the purchasing director of one of my customer's were to call, that could make a difference).

I know I am a relatively new poster and nobody knows much about me, but beleive me, I am very hard to offend, so don't worry about sharing opinions that differ from mine in the future. I really like objective conversation. I think it can be very productive, sometimes.

Thanks for the answer. Good luck with the support calls by the way

Originally Posted by Yay 4 Juggs

so a follow up to the follow up

Dear XXXXXXXXXXXX,

Thank you for your prompt reply. I understand that at this moment, you do not want to purchase a new phone as you have already spent a good amount on Mogul handset.

So, considering the current scenario, I have found a good EVDO 'LG LX750 Muzic phone' handset for you. It has a cost of $249.99 but we will offering you this handset free of cost considering all the inconvenience caused in this regard.

So, please write back to us with the confirmation and I will issue this handset from here. We value your loyalty and look forward to serving you for years to come.

Thank you for contacting Sprint. We appreciate your business, and look forward to providing you first class service in the future. Have a great day!

Gloria S.
Business E-Care
Sprint
"Where our customers come first!"

I was trying to send e-care an e-mail just to notify them of the situation, as most of us should be doing so they know it is affecting us, but when I click Submit I'm getting a 'Page cannot be displayed' error.

Any ideas?

Also, even though they are offering you a free phone until the Mogul is fixed, I would tell them that you shouldn't have to step down a device until they fix these issues.