Ok so out of curiosity i dropped sprint an email reguarding these issues to see if anyone knew what they were doing over there and this is my response...now mind you it took not even 2 hours for a response from sprint regarding this issue.
Dear xxxxxxxxxxxx,
Thank you for contacting Sprint.
I am sorry to hear that you have had the problems you describe with your Mogul.
The problems that you have mentioned are known issues for the most part, and some of them were supposed to have been resolved with the version 2.16 ROM update that was released on 10/23/07. However that update has been pulled from HTC's site due to unforeseen complications that a great number of people were experiencing after installing that update. Unfortunately we do not have a way to offer you an update at this time that will immediately fix the issues you describe, as HTC is in the process of developing one, and as you have heard from them, it is scheduled to be released sometime in early 2008.
There is however, something you can do to help with the batteries standby life on a full charge. Following the menu path below will shut down all unnecessary background applications that can eat your charge.
Menu> Settings> System Tab> Memory> Running Programs Tab> then 'Stop ALL' to close all running programs.
In regard to the alarm issue, at this time the best advise i can give is to make sure that you have fully charged the device, and that you have it removed from the charger when you are expecting it's alarm to alert you to an event.
Also If your current phones ROM version is less than 2.09 I would suggest going to this web site, and following the instructions to download version 2.09.
http://www.america.htc.com/support/m...downloads.html
It is not the ideal fix, but it may just make the wait for the new update more bearable for you.
Thank you again for contacting Sprint. We appreciate your business.
David E.
E-Care
Sprint
"Where our customers come first!"
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Original Message Follows:
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Customer Name: xxxxxxxxxxxxx
Sprint PCS Phone Number: xxxxxxxxxx
Account Number: xxxxxxxxxx
Form: Ask A Question-Manage
Topic: Equipment
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Question: Please allow me to start off by saying that i do love my sprint service however i was just informed by htc and sprint techs that the problems with my phone will not be fixed until early 2008? Please tell me i did not buy a 600.00 paperweight? I am very very very upset at this revelation and feel i have been duped by sprint and its false pretense with this handset.I purchased it based solely on its ability to use rev a technology and now that cant even be done. My alarm does not go off when plugged into the charger. My bluetooth will not stay connected and my battery will not stay charged. I took it into the sprint store and the tech just looked at me like i was some mook and said well there's gonna be a fix soon so dont worry. I contacted HTC reguarding this and thats when i was informed that a fix is possible early in 2008? NOT ACCEPTABLE!!! I would like to know what sprint plans on doing to keep a loyal and lengthy customer such as myself to resolve this issue.
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