[regression]

Hello, I'm looking over my Asurion documentation and wanted to see if someone can clarify it. It says there is no deductible for "normal wear and tear". Would the fact I dropped it and now it will only vibrate when I push the phone and keyboard together be "normal wear and tear"? Also, it appears only the left headphone works unless I press the phone together. The phone was open when I dropped it, so I guess some connection got loosened.

I am going to bring it to a repair center tomorrow to see what they say. If they want me to pay to have it fixed, I guess my next option would be to file a claim with Asurion? I haven't done that before. Do they have to get the phone and inspect it before they decide if I have to pay a deductible?

Thanks for the info in advance.