[zepsamsung]

First of all I am talking about the Touch Pro. If you buy a car from Ford at a dealer and it breaks down, you go to the dealer for it to get fixed, not to the Ford plant. If I buy a phone from Sprint and it fails, I go back to Sprint, since they are the dealer. I already spoke to HTC and was told that it is up to the vender aka Sprint to release the updates to he customer as with AT&T AND OTHER CARRIES HAVE ALREADY DONE. If there was not an issue with my TP, then Sprint would not give me credits based on how unreliable this phone can be without breaking the warranty and going to a cooked rom. The issue with tech support in overseas is a known issue with Sprint, which I have had as a carrier for almost ten years myself. Since my phone is a TP, it is in the TP forum. Also Sprint has offered me a new phone as soon as a new model with WM6.5 comes out. I have had three new TP'S in the first 30 days and I do like this phone and hope that Sprint will keep their word and update it to WM6.5, as per my email posted before from Sprint. So they gave me the option for new or wait for the update, I'M going to wait.