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Thats good to know... I took mine in on Monday, with a broken USB port... the tech told me they would advance exchange it with a refurb. It sucks too, back when I was having issues with the Apache, if I needed a replacement I had it within the hour granted the store had stock. Now they are telling me that through TEP you can ONLY get a refurb replacement from them... Even if they have 10 of them new on the shelf they have to order it refurbed...
On top of that, the guy tried to tell me that the busted port was not covered under ESRP and I would have to file an insurance claim! I was like, WTF?? Only the little plastic 'island' inside the port was broken out - rather than the port separating from the system board. He said if it was broken off the board, its covered by ESRP - he then explained since the little plastic thing inside the port was broken that it was 'accidental damage' or 'abuse'...
He reluctantly agreed to replace mine through Av Ex, but he said that it would never be allowed again... I just never know what to expect next time with Sprint anymore! /oy
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