Quote:
Originally Posted by JHComputerGuy
Well it looks like complaining does pay off. I called and went to the sprint store and told them my situation and they exchanged my dead Touch Pro for a brand new Treo Pro. Right before I went to the Sprint store, I called the Sprint retention department and told them what I was going through and they asked if I could get by with one of the phones the sprint store was offering me until the Touch Pro 2 came out. I told them that I could. I now have a new Treo Pro and when the Touch Pro 2 comes out, they are going to make sure I am eligible for an upgrade and they are going to help me out to make the price cheaper too.. I guess it helps to complain.. Well and also be a Sprint customer for the past eight years and a Premiere customer..
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Your joking right?
Premiere customer really means jack to Sprint. Trust me
I hope you took names of the people that made those deals because the next person you talk to will have no clue.
Have had this account for 10+ years and I can tell you the people at Sprint never know what the other person is doing.
I had an Instinct before this TP and it took me over a week of complaining, even after 3 replacements to get any help at all with this phone.
One person said they could do one thing and the next had no clue or flat out lied.
Sprint is a good service but most of the time CS is a joke.
I got my first cell in the early 80s and had just about every service there is.
Sprint has always had the worst CS ever.
One of my first cells was the Moto Mirotac, a BRICK phone and a bag phone. LOL
Good times.
Also have an AT&T account but that is coming up for renewal in a few months and I won't be renewing. They offered cheap deals to me on the iphone for my two lines but then when it came time for my upgrade they changed the deal.
Nice!
Good luck with that though.
Make sure to take names and dates with Sprint, also ask them to make notes to your account.
If not you will be going around in circles.