Quote:
Originally Posted by J.eremy
yea im pretty sure they are trained to screw you like that. I never accept a refurb if my phone is still under warranty. ever. If its an issue that i created, like losing it or breaking it then i accept one. On top of that the phone is under a manufacturer warrant, and nothing stops them from returning that phone and getting a new one from HTC.
Even through insurance if you complain enough they will send you a new phone, and if a new one isnt available they will send you a new phone of equal value. *cough* tp2.
I started on a brand new samsung i330, went through the entire palm line, then a mogul, now a touch pro. You are a paying customer and have all the right in the world to complain untill they give you what you deserve or waste their man hours to the point where its cheaper for them to just do whats right lol.
funny part is i do this completely from the phone, i refuse to step into a sprint store because most of them half not a clue about anything but extending your contract, also something i have not had for 6 years  ... |
Well it looks like complaining does pay off. I called and went to the sprint store and told them my situation and they exchanged my dead Touch Pro for a brand new Treo Pro. Right before I went to the Sprint store, I called the Sprint retention department and told them what I was going through and they asked if I could get by with one of the phones the sprint store was offering me until the Touch Pro 2 came out. I told them that I could. I now have a new Treo Pro and when the Touch Pro 2 comes out, they are going to make sure I am eligible for an upgrade and they are going to help me out to make the price cheaper too.. I guess it helps to complain.. Well and also be a Sprint customer for the past eight years and a Premiere customer..