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From an in store Tech position (as in me), the HTC update 2.16 hasn't been rolled out or announced to the Stores, so isn't "quite" official.
I just check this stuff everyday, thats how I know about it.
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No, I'm sure it does that all the time... Can you duplicate it for me? No? Its intermittent? Oh, so it doesn't do that all the time. Oh, just most of the time? But I need to duplicate the problem to find the problem... oh... Why should I be able to fix a phone I can't tell is broken? (Conversation with a Sprint customer)
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