[jcmorse563]

common prob on the touch pro. mine did the same.. most came with a 1 year warrenty. the phone has to be active and the shop has to be a warrenty repair shop. but I just had mine replaced for free. I wasnt even to original purchaser, and the phone on a whole nother account. check it out. its the easiest way.. other than physically taking apart the phone and replacing the ribbon to the key board. and that not even garenteed