Quote:
Originally Posted by master4g
well, it depends.
I have some questions about Sprints TEP. If i sign up for the plan, and my diamond has problems, how easy is it to get it fixed/ replaced. whats the chances of them trying to fix it vs replacing it (say for example for a button which is giving me problems)
Also, if my diamond is giving me problems, can i only switch to another diamond or am i able to switch to another phone like the touch pro
lastly but not least, if the diamond2/touch pro2 come out, how much after it comes out do you guys think we can get a diamond2 for a problem with the origional diamond? (like i give them my diamond which has a keypad problem, and they hand me a diamond2)
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Sprint will most likely replace your Diamond with a new or refurbed Diamond, as long as the Diamond is still available.
When the Diamonds first came out, you were most likely to receive a New Diamond as a replacement because there were not many refurbed ones available yet. Now there are tons of refurbed Diamonds available so you will most likely receive one of those.
Depending on what the issue is, Sprint is unlikely to repair it. Quicker to replace it.
Sprint will also honor the HTC 1 year warranty by replacing the Diamond in house, instead of you having to send your Diamond directly to HTC. At least that has been my experience.
Getting your Diamond replaced with a Diamond2 will only happen if there are no Diamonds available. I have a feeling that there are enough Diamonds to last at least a year, and likely longer, so getting a Diamond2 as a replacement ain't going to happen for awhile.
And there you have it.