[pacmane]

Easiest thing to do is to open a chat thru sprints website. When tech answers tell problem and ask for advanced troubleshooying dept. Explain proble and tell them going to the store was no help and they were very unhelpful(9 out 10 times this is true) if u have tep and ur phone isnt physically damaged they will send out a replacement. I had to do this when sprint store wouldnt swap a 6800 for me when it had keyboard issues... They saix water damage but none of yhe water damage indicators had changed colors... Dude tried to tell me it could be from sweating while talking on the phone or talking on the phone in the rain... Total bs... But chat is the way to go ... When i got rainbow mark i showed yhem the 20+ page link on this site with a screenshot and they sent me anothee brand new tp. Tep is great. U just have to kno how to use it... Dont go thru assurion unless u have lost or physically broken ur phone.