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Simian: that policy changed in September of 2006. The only problem is that RadioShack couldn't do anything about it, because they were stuck using FAST, which does not allow any sort of changes by the sales associate in that respect, and also the POS's depency on Eligibility Codes. No eligibility code, no upgrade discount.
I don't think Sprint stores or telesales had these same problems. When I worked at RadioShack around that time, I turned away a lot of upgrade customers for this reason. They all went to the Sprint Store down the hall and got phones.
Yet another reason why RS sucks. I guess I'm hijacking the thread here, but it took them forever to switch to SNAP. Quit RS and go to school.
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