Quote:
Originally Posted by doireallyhavetodothis
In all these "calculations" of how much revenue was lost because some pirated software or music I wonder if they ever factor in how much less grief they got from angry customer emails, time and money spent supporting it, and how much word of mouth publicity it got thereby increasing the size of their potential pond of customers and raising the percentage of people who would pay for said software.
I'm not justifying anything. Simply some food for thought.
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A very interesting point. Probably has something to do with how well the Apple App Store does- some of the things are free, but all of them benefit from the publicity. And most of the apps are very cheap.