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If you're a sprint customer, you can find your username and set the password via their web site. This happened to me where IOTA wasn't working, however, and it wasn't the username that mattered but rather the ESN number. What I did, in short, was ##PST# to enter the EPST app, selecting Edit mode (you'll need to know your "code" to get in). Once there, I selected M.IP Default Profile and the NAI was all zeroes. I set that to the phone ESN, then quit saving the settings. As I recall, the app forces a reboot. At any rate, then IOTA worked which, in short order, had the rest of it working correctly. In fact, it's never been faster. I have no idea why this happened but you can flash different roms all day and it won't restore that info.
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