[tx_dbs_tx]

That really sucks! Man I feel your anger and frustration. Try getting on the phone with tech support and see if you can get a replacement due to a non physical damage issue. If you can get them to replace it that way instead then you can send them your old Pre and let Sprint deal with the flimsy cracked screen issue. You have to at least try this route instead of laying down while Sprint points and laughs at you and refuses to do anything for you.