[vzwdts]

Originally Posted by austinitor

Please forgive the somewhat off-topic post, but it seems those posting on this might know more of the state of things.

Would any of the knowledgeable gentlemen in the thread have any insights on getting an Alltel Touch Pro activated on a VZW account? I've loaded a VZW PRL and programmed the phone through QPST, etc, as per the old SPCS->VZW guide. Following that, I've gotten nowhere with:

• OTA programming ("Alltel Market Restriction")
• getting an MEID addition to DMD through the call center (promised callbacks that never happened, chewed out by "supervisor" and then denied escalation)
• a VZW store (only willing to provide form for "handsetlocksettlement"; not inclined to send the phone to Texas for eight weeks)
• the "handsetlocksettlement" email address (no response yet)

Help?

On VZW's end, there are edits in the system which disallow the Alltel ESNs to be loaded onto a VZW calling plan. This is hardlocked into the device database, hence why you're getting the "Alltel Market Restriction" error. The reps see the same error when they attempt to activate the Alltel ESN and have no way overriding it. The Handset Lock Settlement covers a very specific group of phones and will not help you in this situation. Why VZW has decided to take this step is beyond me, but this is what we have to work with. Sorry, man.