Originally Posted by desunnysi1989

Okay can someone PLEASEEE help me here. i am on my 15th!!!! MOGUL. If you think your frustrated, try to understand my situation. I went to the sprint store and refused another refurb, but all they said they could do was give me a refurb. So i demanded to talk to the manager and he told me the same thing. I only had 2 replaced phone due to my error, and the 13 OTHERS were all due to defects in the MOGUL. I'm on my 14th mogul now, which WONT STOP REBOOTING, so i went back to the sprint store and they ordered me another one. I will prob get another mogul this tuesday. Is there a number i can call and have a nice little chat with someone other than the brainless customer service representatives. I dont think i can handle another mogul.....15 is enough. I tried to go through my insurance company but since i already have 2 phones replaced, they would drop my insurance and charge me $100 for the pro. I refuse to pay any other dime to sprint. I already paid for a PHONE, instead I have a thing that just lights up occasionally. Did any of you guys have to pay for the upgraded pro?