Ok, thanks for your patience. As i mentioned in my msg its crazy around here due to the wildfires. We all got evacuated and are just now getting back to our houses.
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device is recognized by the pc - verified
#1 thing to do is the obvious, uninstall, run a reg-clean to remove the old registry entries, reboot, reinstall using Administrator account or elevated user credentials. Be sure to use a new USB socket, as i mentioned before this will prompt a new driver install.
#2 i need you to look in the task manager on the "services tab", clearly you looked but you look at "processes" which doesnt show what we want
In Processes there will be 2 which need to be running:
Services:
RapiMgr
WcesComm
Processes:
WmdHost.exe
wmdc.exe
You are looking to make sure 2 services are running both with Process ID 3860. 1st service is "RapiMgr" the second is "WcesComm" if these services are not running the pc wont be able to run WMDC. i attached a small gif showing these services in action.
You can manually start the services or set them to autostart via the Mgmt Console.
If you havent gone through the entire set of questions i cannot guarantee we have not missed something. Let me know how you stand on these issues and we can take it from there.