[TCruz]

OK, earlier this month I was moved from Alltel to Verizon. So here is my issue. I have two phones; one for work (whick was already a Verizon phone) and one for personal (Alltel TP). For ease I will just call them Verizon and Alltel. Before the switch there were areas that my Verizon phone would work but my Alltel would not. And there were also areas where my Alltel would work and my Verizon would not. I can understand my Verizon phone still having dead spots after the switch. Alltel may not have their towers updated yet but why is my Alltel phone not getting signal now when my Verizon phone does. Shouldn't it be seeing the Verizon towers now that I am a Verizon customer? I have already performed a *228 option 2 (roaming) and option 1 (programming) many times with no improvement in service. I have also called Verizon 5 different times and get hung up on every time they transfer me to broadband support. And that was after the 5 minutes of automated attendants and voice prompts. I miss Alltel where you could just dial a number and a person answer that you could understand.

Any ideas what I need to do to get my phone to see the Verizon towers?