just got off the phone with cs and they were actually very helpful. i told them that my 3rd tp had been ordered and i informed them that i had read many forums telling about the tp keyboard hardware issues. the rep told me to use the new tp till it stops working and he put an "advanced upgrade" status on my account. we will see what happens but i was told that i could upgrade to an equal valued phone with the same features. palm pre is the only one with all the features plus sliding qwerty.
i kinda hope the 3rd one breaks!