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It sounds like you left a few smgs unread before you installed the threading app, which causes conflicts. The new app is overwriting outlook settings, so if you leave messages hanging this can be an issue. Do what the Q says: hard reset to clear everything, install the threading app, then soft reset before you download messages. Since there are no files to copy over I know that is not the problem. Try it and report back, I hate to tell people to hard reset but it looks like you have some conflicts in there.
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