People just getting, just because i did not know any better credits, I want a free phone because treo because I have been such a long time customer , however i know i have called in every month and got stuff, but I know I have made it difficult now for people that have REAL problem to get anything." You know those people, then I hate it to tell a customer that has a real gripe NO, because of the many that call in because they want something for free. I had worked for both ATT and Verizon and honestly those two SUCK. You may get what you think is a good deal but in the end you as a consumer are getting the big SHAFT. Every company has their problems. Honestly I take pride in trying to help out the customer for something that others had misinformed them on. Just today I had a Rep from a third party dealer call up to ask for credits on a ladies account , and get this , this is from his own mouth " I Know she does not have any problem with her account other than paying her bill on time, but dude if you seen her you would try to get her credits too, she works for hooters and she is hot and she asked" Customer like that make it hard for those of you who have problems to get anything done and trust me I heard it at ATT and Verizon retention as well.