Quote:
Originally Posted by grad20_09
They charge if it's your fault for the phone breaking. Dropping it in water, losing it, etc etc. If it's something that should break ( keyboard goes out, screen goes out, ....) then it's free long as you have the $7/month insurance/protection. I recently took my Pro out of my pocket and was delighted to see the screen would not come on. The phone is still functional, the indicator light blinks as if I missed a call or new messages are there, but I can't manually put it into the bootloader so I can't flash it back to STOCK, so I took it to the store and they had to order one for me, Should be in tomorrow or Wednesday. Luckily, I have a half broken Mogul (all the keys below the screen don't work)(and some of the keyboard keys are sticky/don't work)(oh and there are water spots on the screen), but at least I get calls since they wouldn't give me a loaner phone or something.
To all of you whom complain about Sprint, don't you think every other company has these same issues with quality?
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LOL you have NO idea what our talking about i have the 7 a month insurance every phone has had a hardware defect ( covered under warranty ) guess what THEY STILL WANTED 100 + to use my insurance
im glad yo have had a easy time getting the phone replaced me like countless others have not
98% of complaints i see is from sprint and the touch pro