Quote:
Originally Posted by spidrweb
i have been reading alot about the insurance and things with sprint.. however im still confused on 2 things. first of all i had insurance on a phone years ago, the fone broke and sprint came up with some b.s of why the insurance was not applicable in that case.. long stoy short i havnt insured another phone since. now i have the touch pro and absolutely love it, however, the keyboard broke, my guess is the ribbon might be damaged,
my questions are simple: can i get a NIB if i have no insurance and 2: when/if i go to replace the phone should i flash it back to stock rom or wont it matter?...
if anyone can help id apreciate it,, thanks!
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You would always need to flash to Sprint ROM when taking in a unit, Service & Repair will "not" service the phone with third party ROM's or if a third party app is giving system issues it will be deleted but customer must approve first.
If the repair center has a extra keyboard in stock from a swapped out unit they can switch it to your's if you have service and repair (ESRP) then a new one will be requested if you have insurance (ERP) then it will need to go through Asurion.