[rickyrecaro]

well my phone finally broke and my warranty was over so i decided to do an insurance claim and recieved a re-furb 6800 which i honestly thought was a bunch of B.S. but screw it. has this happened to anyone who did a claim? i was hoping for a touch pro cause i mean we do pay $7 and it a dig deal to upgrade??? but what really has me pissed is the facted that it said *recertified, i member when they use to give new phones and give them to you on the spot. and i wouldnt be complaining if it was Brand new. what you alltelians think? dont know if i should unlock and just deal with it or make it a big deal and complainand see how good customer service is?!?!