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Originally Posted by Hex
just a suggestion to all...
I have noticed and personally proven that the attitude and stance you take with the store/phone rep make a definate difference to how far above and beyond they will go for you. I sat right behind someone with a TP at my local store who was being an a-hole to the rep and using expletive after expletive. He was told that there was "nothing we can do for you"... I followed right behind him to the SAME rep with the exact same issue (malfunctioning usb port) and said "i hate to be a burden but i am having the same problem... is there any way to get this issue resolved?" (from past c.s. experience the word "problem" is cause for instant defensive behavior). I was cordial and unnecesarrily patient but walked out with a new-in-box TP that was going to be sold that afternoon.
the moral is... people will only go as far to help you as you are willing to let them. if it means swallowing some pride and sucking up a little, it most definately moves the process thru.
personally i went thru 3 PPC6700's 4 Vogues and am on Touch Pro #3... all handled in store and at no cost to me
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Quote:
Originally Posted by Sporkman
i agree fully i have all ways been a nice guy and kept my cool when i really wanted to EXPLODE
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Quote:
Originally Posted by Hex
its tough... i worked for at&t and earthlink for 2 years. the first thing they tell you in training is that nobody calls up tech support to say thank you and everything is working (although it did actually happen once). i have had people rip me a new one as if i personally was keeping them from their email. the nice people got a lot more help from me in general (though i used to love taking the irate calls for my supervisor... i was just really good at letting crap roll and not getting offended. i just see it WAY too often to not make the previous post.
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Thank you all for these posts. It is true, you will get further if you have a nice attitude, and approach the issue with a positive outlook rather than going ape on someone that just wants to help you. You can catch more flies with honey than with salt.(i know the saying is a lil off, but i figured it matches up with the amount of success you would have, lol...)
But yes, I'm also here to help. Thanks Godzson!