[anonymity]

All I can say is, I got lucky when I went to turn in my last phone that was having issues. Besides the fact that the issues could have been easily explained away by the tech (if she had wanted to) she also didn't have to be as nice as she was.

Long story short, I came in with a Samsung i760 that was giving me hell and I hated the thing. So I was very polite and asked if they could do anything for me. Knowing that the unit was no longer being sold and they only had stock in the warehouse, I figured I could get some real help instead of a replacement unit and the brush off.

What I didn't expect was for the tech to pull a brand new (retail box) Touch Pro out of the back and say "well, we don't have any more of that phone in the store. So you can either wait a few days for us to order it or you can just take this one."

Needless to say, the decision was easy.