[Hex]

its tough... i worked for at&t and earthlink for 2 years. the first thing they tell you in training is that nobody calls up tech support to say thank you and everything is working (although it did actually happen once). i have had people rip me a new one as if i personally was keeping them from their email. the nice people got a lot more help from me in general (though i used to love taking the irate calls for my supervisor... i was just really good at letting crap roll and not getting offended. i just see it WAY too often to not make the previous post.