[Hex]

just a suggestion to all...

I have noticed and personally proven that the attitude and stance you take with the store/phone rep make a definate difference to how far above and beyond they will go for you. I sat right behind someone with a TP at my local store who was being an a-hole to the rep and using expletive after expletive. He was told that there was "nothing we can do for you"... I followed right behind him to the SAME rep with the exact same issue (malfunctioning usb port) and said "i hate to be a burden but i am having the same problem... is there any way to get this issue resolved?" (from past c.s. experience the word "problem" is cause for instant defensive behavior). I was cordial and unnecesarrily patient but walked out with a new-in-box TP that was going to be sold that afternoon.

the moral is... people will only go as far to help you as you are willing to let them. if it means swallowing some pride and sucking up a little, it most definately moves the process thru.

personally i went thru 3 PPC6700's 4 Vogues and am on Touch Pro #3... all handled in store and at no cost to me