Quote:
Originally Posted by mikejones13
I actually got a cool rep on the phone now and she listened to my LONG story. Well she decided to get me a replacement phone sent out and apologized for the store reps. Good to know sprint is workin things out. But as far as the reps go I will be filing a complaint to the Executive Services Department.
EDIT: on a side note I asked what her what I should send back with the phone and she said the phone only, I then asked about the back cover and battery she said keep it all and send only the phone. Now I have an extra battery and back cover.  |
Glad they helped out, you can also complain next time to account services and they would've sent a new one instead of a refurb.. You can also request yourself by the link given from Sporkman. They will also send battery and cover, you will not need to send back battery, stylus nor cover.
Be Safe & God Bless