Quote:
Originally Posted by drellisdee
Call tech support from another phone and ask for an akey. Tell them you are getting a cannot authenticate error after a hard reset as this is a documented problem on xv6800's and xv6900's. Even if voice is working it is not properly communicating with verizon's towers (tech support can see a communciation error at the network switch) if you are getting the 30 minutes searching after a soft reset or *228. I went thorough 3 xv6800's before data tech support and myself figured this out. Tech support number from landline is 800-922-0204 option 3. If you change the radio to another version you will have to do this again. This seems to only happen on native vzw 6800's and 6900's running a 3x radio and does not happen on other carrier's titan and vogues converted to vzw and running the same exact software and radio version. After you get the akey it should be fine and the radio will survive a soft reset with signal unless you flash another radio to it.
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I started having this same problem yesterday after I finally got the GPS working...I've tried this, got the akey twice and it still hasn't worked. I reflashed the newest stock rom just to see and still having this problem. I've done the *228 deal numerous times, soft rebooted, and removed the battery numerous times. I can't fix it. Verizon was gonna send me another phone, but I don't want to do that yet as the warranty *Might* be voided.
Have any of you solved this completely? Thanks in advance!
oh, how do you change the NAM settings...I couldn't find that in the phone settings or the ##778