[superman]

I called tech support about 3 times every time they try something new, soft reset, hard reset, battery removal, manual programming, *228, ...... and everyone told me that he/she will document the issue in my account so I don't have to go over every little detail with the next tech I talk to but, it looks like they never did as I had to go all over from the beginning with every person at their tech support for the 3 times.

2 days ago, I was on the phone with a data support person for about an hour, he asks question then go consult with other tech support and come back with more questions.

He asked about the ROM ver., H/W version, .... then a woman came and asked me to wait until the phone acts up again and run right away to Verizon store to show them that error (lol or col) as that, according to her is a never reported error for the Omnia.

After I explained to her how ridiculous her idea is - as I would have to stop everything, leave work and rush to a store 30 min away to show them the error or stay without a phone until I leave work and go to the store - she agreed to send me a "like new replacement phone".

By the way I called my local store and they stated they have no Omnia to change my phone they only have them for new contracts and asked me to call tech support or go to the store and they may be able to order one "like new" for me.

Just sharing my horror experience trying to replace my phone with the original ROM, God only knows what they would have done to me if I've flashed with something else????