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Yes try the soft reset/ reboot pc.
Open AS window on pc and click "file" and then "delete moblie device" now open file/connection settings and make sure the USB option is connected and for now uncheck "Allow connections to one of the following" (can reenable later for BT if you want) make sure that you check "open as when my device connects" close it up.
Open AS on mogul and go to menu/options and then highlight windows pc and/or windows pc2 and hit delete, soft reset and reboot pc.
Now hook up usb and should connect, if not unplug and wait for the sounds and replug. Hopefully it will eventually set up a connection and connect.
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