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Originally Posted by proslasher
Dude we actually don't have an escalation queue... We do the old fashion way... Call the person running the floor controling breaks etc, and they send a supervisor with a Y cord and a headset and we listen in and they finish the call. Haha. The only problem is most of the complaints are about employees because we actually a public service call center, where we give leasing information about apartments to those who call us.
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Well that's just way too old fashioned. lol.
We had about a good ten managers people could go up to.
but only the first four were used.
and most didn't go past the first manager as they we happy with what they got and/or didn't know there were higher levels to be reached and each time they go up a level the $/products/goods for free that they got would be anywhere from 3-5times the amount the last level had.
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They also said that it is the most expensive and highest phone they have and they can not give me anything else. O.o
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that's a load of crock.
keep at it.