[airborneaussie]

Just got off the phone (again) with Telus technical support and finally got through to someone who helped me get the info that I needed (thanks mate - you know who you are)...

For anyone experiencing similar issues (either now or in the future), here's what I needed...

My HDR AN AUTH Password, PPP Password and AAA Shared Secret are all the same value. The Telus support agent provided me with the missing data (the same string of 13 hexadecimal characters for all three values) and now it's up and running again.

Big thank you to everyone who replied to my cry for help and if anyone encounters similar issues in the future, please feel free to PM and I'll help if I can.