Sorry to hear this to the OP I hate when you buy something have a problem and no one can help
I know I bought sprite back up and terminator when I 1st got my tp it was like 40bucks in all a couple days later I saw they been running a special on htc products buy both for 19.95! I contacted them via email what happen and I didn't see there special how can I get that deal. They contacted me back next day saying the difference has been CREDITED back into your account thanks for contacting them. Now that's service!