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I had the same problem and no one was able to help me. I started messing around with it untill it finally worked for me. I cant guarantee results but try this. Go to the options(called Pic/Vid options on the latest arcsoft which is 5.0.0.82.79) and go to the Servers Tab once there click on Sprint MMSC and copy and paste the server address into the Gateway box. Both the Server address and Gateway boxes should say the same think now. Press Done and try to download. Tell me if it helped.
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It did work! THANKS!!! Now, the only other problem I have is that I noticed the photos are not being uploaded to the Sprint Picturemail Server. When I go to pictures.sprintpcs.com the photos appear on the sent mail vs on the UPLOADED folder!!!!
I like having them there because that way they do not get deleted and it is done automatically. Any body having this problem???? Any fixes??????