call your insurance company and explain the problem hopefully they will give you mogul replacement otherwise refurbished 6700. They gave me new mogul because I was on my 4th 6700 and they decide to give me Mogul.
don't call sprint they can't do anything about it...try going to sprint repair center
OR if you really want new the new phone just buy one they go for 350ish
http://cgi.ebay.com/Sprint-MOGUL-PPC...QQcmdZViewItem
edit: before when people looked at my 6700 there first response was its a fu*ckin brick