[codybear]

lol, well I knew the combo to get it into diagnostic mode on the ipod itself and from there you could have it do all kinds of tests and what not. but I just didn't know about the one from the computer.... I could have helped alot of people when they called into apple. haha. they neglected to tell me that bit of info. haha..

My favorite though was when people would call us about their stolen ipods and expect us to be able to input the ipod serial number into our database and make that ipod a brick. I mean really, who puts that much effort/time/resources into a product they sell?