Verizon Important Numbers!

[ksg]

If anyone else has any important numbers at Verizon, please let me know and I'll add them to the list. Likewise, if any of the numbers are outdated and/or no longer working I'll remove them.


Verizon

Business Department:
866-294-1329

Customer Service:
800-922-0204 (Pro-tip: To skip the IVR and talk to a "live person" right away, press #00 or enter phone # then 0 then 4).

ESN Change:
866-ESN-CHNG (376-2464) (Can also be done from *228 option #3 now!)

Insurance Claims (Asurion Customer Care):
888-881-2622

Porting:
866-881-7165

Returns:
800-417-3849

Technical Support (Defective Phone Replacement):
866-406-5154

TeleSales:
800-256-4646 (1-800-2-JOIN-IN)

VerizonWireless.com Customer Service - Web Site Issues & Online Account Access:
800-350-2830

Handset Numbers
Airtime Usage - #MIN (#646)
Balance Check - #BAL (#225)
Make Payment - #PMT (#768]
Text Message & Data Usage - #DATA (#3282)
Customer Service - *611
Over-The-Air Programming - *228 (Activation & PRL Updates)
Phone Dial Codes
*22890 (activation wholesale (auto option 1))
*22891 (PRL update (auto option 2))
*7650 (Data over voice packet flow (calls wont interrupt data sessions and will go straight to voicemail, best for tethering)
*765 (Voice over Data Packet Flow(calls will interrupt data sessions and will ring during sessions, best for when not tethering)

Voicemail - *VM (*86) or hold down 1 or call your own phone number from your mobile phone

Call forwarding:
*72 - Plus enter the phone number where you want calls to be forwarded. (e.g. *72-908-123-4567).
*73 - Deactivate call forwarding
(This uses your minutes as if you were making a call. During peak times this would count as 2 calls if you're calling an off-network number as one phone call is coming in an another phone call is forwarding out. Nights and weekends/Friends & Family, if you have an applicable plan would be free. Check with Verizon to determine if this is part of your cellular plan).

To access your voice mailbox (while roaming off-network or from any phone):
1. Dial your mobile number - don't pick up, wait for it to go into voicemail.
2. Press # to interrupt the greeting and follow the prompts to enter your password/PIN code and retrieve messages.

Original source(s):
1. http://www.phonenews.com/phones/index.php/Phone_Numbers
2. http://www.verizonwireless.com/b2c/contact/index.jsp