PPCGeeks - Sprint replacing Touch Pro with Touch Pro 2!

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- - Sprint replacing Touch Pro with Touch Pro 2! (http://forum.ppcgeeks.com/showthread.php?t=89583)

Re: Sprint replacing Touch Pro with Touch Pro 2!

Quote:

Originally Posted by Lord Delmar (Post 1225766)

Well, the 'what works' isn't necessarily fraud either. I already had an appointment with my repair store about my screen orientation problem. On a stock rom I would be typing a text message and it would swap orientation on its own. I even flashed a custom rom and then back to stock and it still happened. I was searching howard forums to see if anyone there had been experiencing the issue when I found the link that I posted here.

Had I known people would be mad about me posting something tha tI saw as helping the community, I wouldn't have. Though I suppose you cannot please everyone, all of the time.

You're post and information provided was/is extremely helpful. I had gone through a few TPs due to the keyboard issue and was glad I came across your post. It's just those few who have perfectly fine TPs who will damage their own just to get a TP2 are the people I have a problem with.

Re: Sprint replacing Touch Pro with Touch Pro 2!

On the phone with sprint now call them up new policy said they would call the store of your choice and work it out for you! ive just had 2 replacements in 2 weeks is all and she is gonna take care of it for me she says

Re: Sprint replacing Touch Pro with Touch Pro 2!

Quote:

Originally Posted by Sporkman (Post 1224929)

im on my 11 + TP i have had so many replacement's i stopped counting

holy shiiii.. I've had mine since around Feb I think and its still working fine...

Re: Sprint replacing Touch Pro with Touch Pro 2!

Quote:

Originally Posted by wphend00 (Post 1225017)

OK, so here is what I get, when I do the online tool...

[MOD EDIT]: Removed personal info from quote :)

Your Sprint account will be billed $119.00 plus applicable taxes for this Phone Replacement request.

Our records indicate your phone is enrolled in our Total Equipment Protection or Equipment Replacement Program, which covers incident of damage. If you prefer to process an insurance claim, which requires a deductible, please Click Here to submit your claim request or call Asurion directly at 1-800-584-3666 to complete the claim request for a replacement phone.

If you’ve had your Sprint phone for at least a year, you may qualify for a discount on a new phone. Click Here, to shop our great selection of phones to see the discount for which you may qualify.

Where do I go from there? They will charge me $119.00 which I don't mind, if it is for a TP2...

yeah I got this crap too, I have TEP and they still charged me $120 for my TP to get replaced with a TP like a week or so ago :protest:

Re: Sprint replacing Touch Pro with Touch Pro 2!

Hey Mods, can you kill that guys personal info in the reply? might not be a good thing to have it out there.

Re: Sprint replacing Touch Pro with Touch Pro 2!

Quote:

Originally Posted by Lord Delmar (Post 1225827)

Hey Mods, can you kill that guys personal info in the reply? might not be a good thing to have it out there.

Done :)

Re: Sprint replacing Touch Pro with Touch Pro 2!

Getting my replacement TP2 on Thursday. I'm on my 5th TP and my screen is starting to peel. Took it into the Repair store so they could verify the problem and say that it needed to be exchanged and had it put it into my notes. Called 888-211-4727 after I got home, hit 4 then 0, explained the situation told them about the internal memo, transferred me over to Advanced exchange (no phone number, you have to have them transfer you). Told them the story again, they verified and are sending me my phone. However I was told when I was in the store because they didn't have any TP's that I would have to call in to have it replaced. So YMMV with trying to get it replaced in store.

Re: Sprint replacing Touch Pro with Touch Pro 2!

I just asked this question over at BuzzAboutWireless, the "official" Website for Sprint customers.

This is the link to the post:

http://community.sprint.com/baw/message/120760#120760

Here was my first answer from their sprint rep:

Hi there!! I have fully reviewed this information for you. It looks as though the Touch Pro 2 can be activated onto the Sero plan. Hope this helps!

All happy and smiles yes? So, I ask for documented proof that this in fact is actually the case, since this answer was posted today. Approximately 20 minutes later, this was the follow-up response:

I truly apologize for the confusion and misunderstanding. After further reviewing this for you, it looks as though the Touch Pro 2 would need to be placed on one of the Everything Data plans. You may find this information online at Sprint.Com. When viewing the device online at Sprint.Com, please click the More Info link. Once you have done this, it will bring up a seperate window displaying more information about the device. You will see Mail-in Rebate Requirement: For this phone to work and to get your mail-in rebate, you'll need a plan with data or qualified data add-on. See plan details. Clicking the link regarding plan details will display the compatible plans. Again I do apologize for the confusion. If you have any more questions feel free to private message.

Nothing like getting it straight from the horse's mouth, unless that is the horse can't make up its mind. I do not wonder why sprint is losing so many customers. Now, remember, I ASKED very specifically if I could put it on my EXISTING SERO account. The answer first says yes, and then says no. And goes further to NOT EVEN MENTION SERO as an option.

Yes, truly, even they don't know.

Re: Sprint replacing Touch Pro with Touch Pro 2!

I stumbled across this thread only after I had been offered a TP2 to replace my TP in-store. Unfortunately, it was out of stock and they had to replace my TP with a TP. I'll get my replacement TP on Monday/Tuesday.

Re: Sprint replacing Touch Pro with Touch Pro 2!

Quote:

Originally Posted by chronster (Post 1225745)

yeah, THAT I have no problem with at all. It's the people faking stories or sharing "what works" that will ruin this for the rest of us.

Ruin what, exactly? It's the carriers call on how to replace these phones and with what. So your saying that if people "pull one over" on Sprint, who are just gaming the system for an upgraded model, then Sprint will then cease to replace these phones with TP2's? Leaving people with real legitimate problems out in the cold (i.e. with a refurbished TP?), or raising plan prices? Ridiculous. Sprint rarely ever does anything with consistency across the board - it's all on who you talk to.